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Quality and Customer satisfaction is our priority. Free Shipping Over LE 5000
What currency are the prices do I see in the site?
All prices are in LE.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days time for your order to ship out, average shipping times are 2-3 days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at sales@skzilla.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee (within 7 days from receiving the product), if the product is defective, damaged or not the right fit and will just deduct the shipping fee. Please Include your name and order number on the returned parcels.
Please note:
Can I exchange my order?
If you have already received your order, you can request an exchange within 1 day. To initiate the exchange, we will submit a pickup order with our courier. Once you notify us that the courier has picked up the exchange package, we will provide you with a code to use towards a new order. Please note that this new order will include the courier's shipping fee and a return/restocking fee of LE 75, which will be deducted from the code amount.
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Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@skzilla.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How can I take care of my leather bracelets?
We recommend that you avoid contact with the following substances:
We do not recommend that you go into the sea or swimming pool with your bracelet as this may damage it. Avoid using bleach or swimming in pools or hot.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@skzilla.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
